Hostel Owner & Operations Manager
Brasil · Sr
- 4 años de experiencia
Hi, my name is Isabela. I'm based in Brazil. I hold a Bachelor's degree in Environmental Engineering and an MBA. For the past four years, I've been the founder and manager of my own hostel, where I built strong hands-on experience in customer service and hospitality operations. My day-to-day involved handling guest communication across email, live chat, and booking platforms like Airbnb and Booking.com, resolving issues quickly and professionally, and managing reservations through a property management system. Through proactive problem-solving, I maintained a 9.6 out of 10 guest satisfaction score, with average response times under 15 minutes. Before running the hostel, I also lived in Hawaii for four months, working on whale-watching boat tours, where I delivered safety briefings and customer care in English in fast-paced situations — that really helped me build confidence communicating clearly under pressure.
- Customer Experience
- Customer Support
- IT Management
- Risk Management
- Talent Management
- Team Management
- Time Management
- ATS Management