Verified remote talent
929 customer support agents from Guatemala currently have a public video profile in the Interfell and Simera network. You can see them below — free, no sign-up, no sales call — and move forward only with the ones that fit.
Guatemala is one of Central America’s strongest bilingual services hubs, with deep experience in US support and operations.
Chat, email and phone support with Zendesk, Intercom or Freshdesk, on US-hours shifts.
Of the profiles on this page, 23 have five or more years of experience. They all work remotely, and the overlap with a team in the United States or Spain is a full working day or close to it.
A sample of what the search returns for this combination. Each one has a public card with video; contact details and the CV are shared during the process with Interfell, not here.
Guatemala
Customer Service Agent · Everise / American Airlines
Guatemala
Customer Service / Sales Representative · Alorica
Guatemala
I'm a bilingual Technical and Platform Support professional from Guatemala with experience supporting SaaS, payroll, and financial services platforms. Throughout my career, I've consistently progressed into more advanced support roles by developing strong troubleshooting, customer service, and problem-solving skills. I've worked with platforms such as monday.com and Gusto, helping customers resolve technical issues, optimize workflows, configure automations, and improve their overall experience. I'm passionate about technology, continuous learning, and helping people solve complex problems. I'm currently looking for opportunities in Technical Support, SaaS Support, Customer Success, and Platform Support where I can continue growing my technical expertise while making a meaningful impact for customers and the business.
Guatemala
Multifaceted quick thinker capable of adapting to any situational environment. Resourceful solution provider with accurate decision making abilities. Owner of exceptional analytical skills alongside with team building strengths and leadership. Fast learner with ease to acknowledge and adequate new acquaintanceship. Seeking position in an established or new company with exemplary potential for growth.
Guatemala
Clinical Psychologist · Humane Psychology
Guatemala
I’m a bilingual Vendor and Operations Manager with more than 15 years of experience leading logistics, customer service, and vendor relations teams across remote and in-office environments. I’ve led international operations in logistics, route optimization, contract negotiation, staff training, and service delivery — consistently improving performance metrics and customer satisfaction. My leadership style emphasizes collaboration, accountability, and efficiency. I’m currently based in Guatemala and actively seeking full-time remote roles or opportunities that support relocation. Core Competencies: Vendor Management & Onboarding Route Planning & Logistics Coordination Staff Coaching & Remote Team Supervision Performance Monitoring & Compliance Bilingual Customer Support (EN/ES) Project & Time Management Conflict Resolution & Quality Control
Guatemala
Process Lead · Capgemini
Guatemala
Soy una persona joven y apasionada por el aprendizaje continuo y el desarrollo profesional. Busco oportunidades que me permitan crecer y enfrentar nuevos desafíos. Estoy ansioso por contribuir con mis habilidades y entusiasmo en un entorno dinámico y colaborativo, donde pueda adquirir nuevas experiencias y conocimientos. Mi objetivo es desarrollar una carrera sólida y exitosa, aprovechando cada oportunidad para mejorar y aportar valor a la organización.
Guatemala
Mi nombre es Valenka Ortiz, tengo 19 años y actualmente estoy estudiando la carrera de Derecho en la Universidad Regional de Guatemala. Empecé a trabajar por primera vez a los 17 años porque quería pagar mi universidad y mis gastos personales; así que mi primer trabajo fue como Representante de Servicio al cliente en el call center Allied Global en el cual adquirí mas de un año de experiencia y aprendí a tratar con personas difíciles, enojadas y que no tienen paciencia, aprendí a ser amable a pesar de las dificultades, a ser paciente y comprensiva con los demás sin importar lo que me digan y me hagan. Después trabajé como Tech Support en el call center Everise y aprendí a arreglar mas de 10 tipos diferente de maquinas de ejercicio para la cuenta de iFIT e igual ayudaba a los miembros a pagar sus membresías.
Guatemala
As a highly motivated and results-driven business development and sales professional with over eight years of experience in the US market, I bring a deep understanding of the sales process and a proven track record of success. Throughout my career, I consistently identified new business opportunities, built and maintained key client relationships, and exceeded revenue goals through effective sales efforts. I possess excellent communication and negotiation skills, allowing me to effectively communicate the value proposition of the products or services I represent and tailor my approach to each client's specific needs and interests. My strong work ethic, organizational skills, and ability to perform well under pressure enable me to manage my sales pipeline effectively and prioritize tasks to meet deadlines.I hold a Bachelor's degree in business and have a solid understanding of several platforms and how to use them to support my sales efforts. I am results-oriented
Guatemala
Healthcare Customer Service professional with 4 years of experience supporting U.S. health insurance members. Skilled in claims, billing, eligibility, enrollment, issue resolution, and escalated cases. Recognized for strong communication, problem-solving abilities, and leadership experience as a Subject Matter Expert and Temporary Supervisor. Passionate about delivering exceptional customer experiences and contributing to high-performing remote teams.
Guatemala
Dedicated Customer Service Representative/Team Lead with extensive experience in handling escalations, resolving check-in issues, and providing exceptional customer support. Skilled in answering inquiries via phone, email, and chat, ensuring prompt and accurate responses to customer concerns. Adept at coaching and leading teams, managing workflows, and streamlining processes to improve efficiency. Experienced in performing various virtual assistant tasks, including scheduling, data entry, and administrative support. Known for strong problem-solving skills, professionalism, and the ability to multitask in fast-paced environments while delivering top-tier customer experiences.
Describe the profile in your own words. The search queries the network live and ranks candidates by match.
Every profile has a public card with an intro video, skills and experience.
Interfell coordinates interviews and runs the technical evaluation before presenting anyone.
Interfell can act as employer of record in Guatemala: payroll, contract and local compliance, with no entity of your own.
Right now there are 929 customer support agents in Guatemala with a public SPK profile and an intro video. The list updates on its own: these are the same profiles the Interfell search returns, querying the Simera network live.
No. Browsing the profiles, the video and the skills is free and requires no sign-up. Contact details and the CV are only shared once you move forward with Interfell in a hiring process.
It depends on seniority and stack. The public reference is Interfell's Latin America salary guide; the total cost also includes payroll and local compliance, which Interfell can take on as employer of record so you don't have to open an entity in Guatemala.
Guatemala is at UTC-6 (one hour behind New York), so the overlap with US teams is a full working day or close to it.
Every profile here has an SPK: a public card with an intro video recorded by the person, declared skills and experience. No video, no listing. On top of that, Interfell runs its own technical evaluation before presenting anyone to a client.
Interfell handles recruiting, technical evaluation, contracting and payroll across Latin America. You pick the person; we make working with them legal, simple and fast.