Interfell

Verified remote talent

Hire customer support agents in Guatemala

1,275+ customer support agents from Guatemala in the Interfell and Simera network, and 377+ already have a public video profile. You can see a sample below — free, no sales call — and move forward only with the ones that fit.

1,275+
customer support agents in the network
377+
with a public video profile
B2
most common English level
UTC-6
time zone

Why hire customer support agents in Guatemala

Guatemala is one of Central America’s strongest bilingual services hubs, with deep experience in US support and operations.

Chat, email and phone support with Zendesk, Intercom or Freshdesk, on US-hours shifts.

Of the profiles on this page, 15 have five or more years of experience. They all work remotely, and the overlap with a team in the United States is a full working day or close to it; with Spain there is schedule compatibility, with a shared working window.

Most frequent skills

  • Customer Service
  • Customer Service Rep
  • Customer Service Chat
  • Customer services
  • customer service,
  • Customer serve
  • Problem Solving
  • Problem-Solving
  • Problem-Solving:
  • Problem-solving.
  • Problem - solving
  • o Problem-Solving
  • coustomer service
  • Problem Saving
  • Kustomer
  • Customer service skills
  • Proble solving
  • costumer service

Available profiles

A sample of what the search returns for this combination. Each one has a public card with video; contact details and the CV are shared during the process with Interfell, not here.

Customer Support Agent

Guatemala · Mid

  • 7 years of experience

I was Customer Support Professional with over 8 years of experience in eCommerce, technical support, billing, fraud investigation, and order management. Proven ability to deliver outstanding customer service through chat, email, phone, and social media in high-volume environments. Organized, detail-oriented, and a…

  • Adaptability
  • Critical Thinking
  • Customer Support
  • Problem Solving
  • Salesforce
  • Technical Support
  • Visual Communication
  • Customer Support Management
View profile and video →

Customer Service Agent / Multiskill Agent

Guatemala · Jr

  • 2 years of experience

Customer Service Agent / Multiskill Agent · TELUS International (Transactel S.A.)

  • Email Management
  • 10-Key Typing
  • 6. Problem Solving & Troubleshooting
  • 9. Time Management
  • Administrative and Organizational
  • Basic Computer Skills
  • 4. Multitasking
  • 7. Attention to Detail
View profile and video →

Citibank Customer Service Agent

Guatemala · Mid

  • 3 years of experience

I'm a bilingual Technical and Platform Support professional from Guatemala with experience supporting SaaS, payroll, and financial services platforms. Throughout my career, I've consistently progressed into more advanced support roles by developing strong troubleshooting, customer service, and problem-solving skills.…

  • Customer Service
  • Documentation
  • Problem Solving
  • Kustomer
  • Microsoft Office 365
  • Microsoft Office Suite
  • CRM Systems
  • Team Collaboration
View profile and video →

Customer Service Agent

Guatemala · Mid

  • 4 years of experience

Customer Service Agent with experience in specialized customer support, case management, and ad￾ministrative assistance, complemented by training as a Nursing Assistant and current Medical Student. Highly organized, detail-oriented, and skilled at managing multiple tasks and digital platforms simul￾taneously while…

  • Account Management
  • Adaptability
  • Content Management
  • Customer Service
  • Customer Support
  • IT Management
  • Multitasking
  • Problem Solving
View profile and video →

Customer Service Agent

Guatemala · Mid

  • 5 years of experience

Responsible and proactive professional with experience in customer service and administrative support. Skilled in communication, problem-solving, organization, and customer relations. Committed to providing excellent service and contributing to team success.

  • Operations Management
  • Customer Service Excellence
  • Problem Solving and Decision Making
  • Problem-Solving and Decision Making
  • English Proficient
  • Problem Solving & Decision Making
  • operations and process management
  • Operations & Process Improvement
View profile and video →

Level 2 Customer Service Advisor | Healthcare Insurance

Guatemala · Sr

  • 7 years of experience

Healthcare Customer Service professional with 4 years of experience supporting U.S. health insurance members. Skilled in claims, billing, eligibility, enrollment, issue resolution, and escalated cases. Recognized for strong communication, problem-solving abilities, and leadership experience as a Subject Matter Expert…

  • Customer Service
  • Documentation
  • Visual Communication
  • Google Workspace
  • Kustomer
  • Microsoft Office 365
  • Microsoft Office Suite
  • User Research
View profile and video →

Customer Service Representative

Guatemala · Sr

  • 6 years of experience

Customer Service Representative · Airbnb

  • Adaptability
  • Customer Service
  • Interpersonal Communication
  • Problem Solving
  • Attention to Detail
  • Internal Communications
  • Problem-Solving
  • Customer Service Excellence
View profile and video →

Customer Support & Administrative Specialist

Guatemala · Mid

  • 4 years of experience

I’m a bilingual Administrative and Customer Support professional with experience in administrative operations, customer service, HR and payroll support, and virtual assistance. I’m highly organized, proactive, detail-oriented, and comfortable working independently in remote environments. I’m passionate about making…

  • Administrative Organization
  • Career Management
  • Cash Management
  • Change Management
  • Customer Support
  • IT Management
  • Microsoft Excel
  • Problem Solving
View profile and video →

Technical Support and Customer Service Representative

Guatemala · Mid

  • 3 years of experience

I have experience in customer service and technical support, where I helped customers with fitness equipment, mobile apps, and memberships. This experience helped me develop strong communication, problem-solving, multitasking, and teamwork skills. I’m a fast learner, I enjoy helping people, and I’m always open to…

View profile and video →

Customer Support Coach

Guatemala · Sr

  • 15 years of experience

Experienced and results-driven Experience Specialist with a background in Q&A analysis, customer coaching, and customer success. Skilled at identifying customer needs, providing tailored solutions, and ensuring high levels of customer satisfaction. Adept at troubleshooting technical issues, conducting detailed…

  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Performance Testing
  • Ad Management
  • Customer Success
  • Kustomer
View profile and video →

Customer Service Representative

Guatemala · Mid

  • 4 years of experience

Customer Service Representative · MODER - FREEDOM MORTGAGE ACCOUNT

  • Account Management
  • Customer Satisfaction
  • Customer Support
  • Performance Testing
  • Problem Solving
  • Product Management
  • Project Management
  • Stress Management
View profile and video →

Customer Service Representative

Guatemala · Mid

  • 13 years of experience

Customer Service Representative · Everise Guatemala Limitada

  • Career Management
  • Customer Service
  • Operations Management
  • Talent Management
  • Calendar Management
  • Public Accountant
  • Reputation Management
  • Auditing
View profile and video →

How hiring works

  1. 1

    Search

    Describe the profile in your own words. The search queries the network live and ranks candidates by match.

  2. 2

    Watch the video

    Every profile has a public card with an intro video, skills and experience.

  3. 3

    Interview

    Interfell coordinates interviews and runs the technical assessment before submitting any candidate.

  4. 4

    Hire

    Interfell contracts, pays and manages the professional as an independent contractor in Guatemala, without setting up a local entity.

Frequently asked questions

How many customer support agents from Guatemala can I see here?

Right now there are 1,275+ customer support agents in Guatemala in the network, and 377+ have a public SPK profile with an intro video. The list is refreshed every week with profiles from the Simera network, the same one the Interfell search queries live.

Do I need to sign up to see the profiles?

Not to search or to see this list: that’s open, no sign-up. To open a profile’s SPK with video and request an interview you create a free account with your work email: you get a 6-digit code, no password. Contact details and the CV are only shared once you move forward with Interfell in a hiring process.

How much does it cost to hire a customer support agent in Guatemala?

It depends on seniority and stack. The public reference is Interfell's Latin America salary guide; the total cost adds Interfell's fee. The professional works as an independent contractor: Interfell signs the contract, pays and manages them, so you don't need to open an entity in Guatemala. Interfell is not an employer of record (EOR).

What hours do they work?

Guatemala is at UTC-6 (one hour behind New York), so the overlap with US teams is a full working day or close to it; with Spain there is schedule compatibility, with a shared working window.

How is a profile verified?

Every profile here has an SPK: a public card with an intro video recorded by the person, declared skills and experience. No video, no listing. On top of that, Interfell runs its own technical evaluation before presenting anyone to a client.

Other roles in Guatemala

Customer support agents in other countries

Ready to hire in Guatemala?

Interfell handles recruiting, technical evaluation, contracting and payroll across Latin America. You pick the person; we make working with them legal, simple and fast.